Online Banking Frequently Asked Questions

NOTICE: After 1:00 pm on Friday, June 06, 2008, the website, www.douglassbk.com, will no longer be available. We will complete the transfer of your information and balances to our Liberty Bank system on Sunday, June 8, 2008. You will not be able to see your available balances until the transfer is complete. Beginning Sunday, June 8, 2008, you can access your accounts online at www.libertybank.net. We apologize for any inconvenience this may cause.

Online Banking Access

Accessing your accounts is as Easy as 1-2-3:

1. Select First Time Login (URL = https://www.libertybank.net/bankonline/bank_pers_newuser.cfm)
2. Accept the Online User Agreement
3. Log In using your Account Number as your Access ID and the last four digits of your Social Security Number as your Password

If you are a current Bill Payment Customer, you will need to enroll in Liberty Bank's Online Bill Payment and set up your vendors for scheduled payments. If you should have questions regarding your account and wish to speak to a Customer Care Representative, you may contact our Customer Care Center directly at 1-866-333-5211, Monday thru Friday, 9:00 a.m. to 3:00 p.m.

Where did password go?

Liberty Bank is implementing the new FDIC mandated Login procedures called Multi Factor Authentication. This new login procedure provides more security to you, the customer.

What is an Access Id?

Your Access Id is your Online Banking username. In most cases, your Access Id is your account number unless you chose another username.

What is an Authentication Passphrase?

An Authentication Passphrase is a nickname for the Authentication Image you create. This will appear with the image when you attempt to login.

What is the Forgot Your Password link?

Only click Forgot Your Password if you do not know your password. After you enter your Access Id (username), our website will send your current password to your registered email address.

Step by step new login setup instructions:

1. Choose your account type. Then click Login.

2. Enter your Access Id and click Submit.

3. Enter your password (NOTE: Your password has not been changed).

4. Double check your email address.

5. Nickname the image (NOTE: You will be able to change the image and other information once logged in under the Options tab).

6. Choose and answer questions whose answers you will not forget.

7. Select whether or not your computer is personal or public. (NOTE: Computers used by several people should be deemed public. Users will be prompted to answer one of your questions before accessing your account.)