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Mobile Banking FAQ

Mobile Banking allows you to view account information, pay bills, transfer funds, and locate ATMs or branches on your mobile device. Liberty Bank Mobile Banking offers two ways to access your account information: Mobile Web or Mobile Apps.

What is required to enroll in Mobile Banking?

1. A Liberty Bank Online Banking UserID and Password

2. An active Liberty Bank checking or savings account

How do I enroll in Mobile Banking?

To start using one of our Mobile Apps, simply download your iPhone or Android app. You can also login to your online banking account and enroll under the options tab. Scroll down to Mobile Banking Profile and click on the manage device button. To login, enter your Liberty Bank Online Banking Password. Message and data rates may apply.

Is Online Banking required to enroll in Mobile Banking?

Yes. To start using Mobile Banking you must have a Liberty Bank Online Banking UserID and password.

Does Mobile Banking cost anything?

Liberty Bank Mobile Banking is a complimentary service that we provide to our customers. Message and data rates may apply.

Is Mobile Banking safe?

To ensure the security of your account information a number of security features have been incorporated in to the Liberty Bank Mobile Banking products:

  • Authentication Login - Liberty Bank Mobile Banking requires the use of an Online Banking User ID and password to log in to our mobile apps and our mobile web.

What type of mobile device is required for Mobile Banking?

  • Mobile Web requires a device that supports mobile web browsing. Message and data rates may apply.
  • Mobile App requires an iPhone or Android with 3G or higher. Message and data rates may apply.

Does my wireless carrier support Mobile Banking?

Mobile Banking works on all major mobile providers in the US. The list includes, but is not limited to:

Associated Carrier Group NTelos(Virginia PCS)
AT&T Rural Cellular Corp
Cellular South Sprint
Centennial Wireless T-Mobile®
Cincinnati Bell US Cellular®
Cricket Verizon Wireless
MetroPCS Virgin Mobile USA

*Please note; smaller carriers may use the networks of the larger carriers that are certified. If you have questions regarding the network your carrier uses, please contact a customer support representative for your carrier.

What accounts will I be able to access through Mobile Banking?

You will be able to get balances, transfer funds and pay bills (Mobile Web and Mobile Apps only) on any account for which you are an owner.

How do I change what accounts are displayed in Mobile Banking?

For our mobile apps, you will see all accounts displayed just as they are in Liberty Bank Online Banking.

How much transaction history is available through Mobile Banking?

You will be able to access up to the last 15 days of transaction history. There is a limit of 100 total transactions.

What if my device is lost or stolen?

Even though account information is not stored on your device, there are a few steps you can take to suspend Mobile Banking access. You can log into Liberty Bank Online Banking to access the maintenance functions of Mobile Banking. If you cannot quickly get access to Liberty Bank Online Banking, you can contact Liberty Bank Customer Care at 1-800-883-3943.

Can I safely recycle or dispose of my device if it has Mobile Banking on it?

Although your information is not stored on your mobile device, we recommend you deleted any text messages, delete the Mobile Banking application and clear any browser history from the device before recycling or disposing.

What happens if I change my mobile phone number?

If you change your mobile phone number, you will need to download the Mobile app to your new mobile device.

What happens if I change my mobile provider?

Even if you keep your same mobile phone number, you will need to download the Mobile app to your new mobile device.

If I get a new mobile device and keep the same phone number, what do I need to do?

As long as you stay with the same mobile provider, these are the steps you need to take:

  • Mobile Web - Since Mobile Web does not involve registering your mobile device or downloading an app, you do not need to do anything. You will be able to access your accounts with your Online Banking UserID and Password. However, we do suggest that you delete any browser history from your old device.
  • Mobile App - Delete the Mobile Banking App from your old device and download the application to your new device.

How do I reset my Online Banking Password used for Mobile Web and Mobile App?

To reset your Online Banking password you will need to access Select the Forgot Password link in the login box and follow the on screen prompts.

Who do I contact for assistance in setting up Mobile Banking?

You can call the Liberty Bank Online Customer Care at either 1-800-883-3943 or 504-240-5126 for assistance and guidance in setting up Mobile Banking.

Who do I contact for Mobile Banking technical assistance?

You can call the Liberty Bank Online Customer Care at either 1-800-883-3943 or 504-240-5126 for assistance and guidance in setting up Mobile Banking.

What is Touchbanking Mobile App?

Touchbanking Mobile App is a secure mobile banking application available for the iPhone or Android. With the Touchbanking Mobile App you can check balances, view transaction history, transfer funds, pay bills, and locate ATMs and branches.

Does Liberty Bank charge for their Touchbanking Mobile App?

No. The Touchbanking Mobile App is free to download. Message and data rates may apply.

How do I download the Mobile App to my iPhone or Android?

Search for "Touchbanking" the App Store or Android Market.

Can I pay bills through Touchbanking Mobile App?

Yes, bill payment is available through our Mobile Apps. You will be able to pay any bills you have set up through Liberty Bank Online Banking.

Can I create Payees through Touchbanking Mobile App?

No. The creation of Payees must be completed within Online Banking

Can I transfer funds through Touchbanking Mobile App?

Yes, funds transfer is available through our Mobile Apps. You will be able to transfer funds between accounts for which you are an owner.

Educational Tips on using Mobile Check Deposit

  • Locate and press before logging into the Mobile Deposit app, close all other apps running in the background on your mobile phone.
  • Successfully sign into Liberty's Mobile Banking
  • Sign/Endorse the back of your check, and label it “For Deposit Only RDC (remote deposit capture)."
  • When prompted for the amount, carefully enter the check amount to ensure it matches the amount written on your check.
  • Make sure the check is free of folds or creases before taking your photos.
  • Keep the check within the view finder on the camera screen when capturing your photos. Try not to get too much of the areas surrounding the check.
  • Take the photos of your check in a well-lit area.
  • Place the check on solid dark background before taking the photo of it.
  • Keep your phone flat, squared and steady above the check when taking your photos.
  • Hold the camera as square to the check as possible to reduce corner to corner skew.
  • Make sure that the entire check image is visible and in focus before submitting your deposit. Check should not have shadows across the check
  • The check should not be blurry and all four corners are visible
  • The MICR line (numbers on the bottom of your check) is readable. with no visible marking through it.

How are checks deposited through the mobile app protected from fraud?

Liberty Bank's Mobile Deposit service is offered through our Mobile Banking* app, which requires you to provide a unique username and password each time you log in. Each item to deposit must be endorsed with the signature of the payee and "For Mobile Deposit Only." By doing so, checks deposited through Mobile Deposit cannot be deposited again at a Liberty Bank branch or another financial institution. The Mobile Deposits approval process also includes a review of each deposited item, and automatically detects duplicate deposits within 24 hours of submission.

What types of checks can be deposited with Mobile Deposits?

  • Personal checks
  • Corporate/business checks
  • Cashier's checks
  • Government checks
Ineligible items include, but aren't limited to:
  • checks or items not payable in United States currency;
  • checks or items drawn on financial institutions located outside the United States;
  • money orders and travelers checks;
  • American Express® Cheques;
  • savings bonds;
  • treasury checks payable to any person or entity other than you;
  • checks or items containing an obvious alteration to any of the fields on the front of the check or item which you know or suspect, or should know or suspect to be fraudulent;
  • checks or items drawn or otherwise issued by you or any other party on any of your Liberty Bank accounts;
  • checks or items previously converted to a substitute check;
  • starter or counter checks;
  • checks that require authorization
  • checks from a closed account at another financial institution;
  • checks or items that are incomplete
Liberty Bank reserves the right, in its sole discretion, to determine what items may be considered "ineligible items"

How long should I retain my original check? What happens if I discard the check and an issue arises?

For your protection, retain the original check for at least 3 days AFTER receiving confirmation that it has been accepted. When you’re ready to discard it, mark it "VID"and dispose of it in a way that prevents it from being presented for payment again. If an issue should arise and the original check is no longer available, please contact the issuer of the check to obtain a new check that can be submitted for deposit.

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