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Reminder - Action Required for Mobile Users

Affects: Mobile users who:

  • are on older OS versions that do not support TLS v1.2, will need to upgrade their mobile OS version to be able to connect through a TLS v1.2 connection.
  • do not have a compatible OS version will get a connection error when attempting to access the platform.
Effective: June 25, 2017

Note: Beginning June 25, 2017, support teams will no longer remediate any issues that are reported for TLS v1.0 and v1.1, including critical issues.

Action Required:

Upgrade from older OS versions if possible.
If issues are encountered, users are advised to upgrade their OS version to compatible versions as noted below:
  • Users with devices on Android KitKat (Level 20) and above will be able to connect.
  • Users with devices on iOS 8 and above will be able to connect.

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