Reminder - Action Required for Mobile Users
Affects: Mobile users who:
- are on older OS versions that do not support TLS v1.2, will need to upgrade their mobile OS version to be able to connect through a TLS v1.2 connection.
- do not have a compatible OS version will get a connection error when attempting to access the platform.
Note: Beginning June 25, 2017, support teams will no longer remediate any issues that are reported for TLS v1.0 and v1.1, including critical issues.
Upgrade from older OS versions if possible.
If issues are encountered, users are advised to upgrade their OS version to compatible versions as noted below:
- Users with devices on Android KitKat (Level 20) and above will be able to connect.
- Users with devices on iOS 8 and above will be able to connect.